Loyality ist defined as “a characteristic of someone who is faithful and honest to somebody”. In order to turn your patients into loyal patients, you need to provide value for them. In this course you will learn how to increase the value you are providing for your patients and thus turn them into loyal patients who will always come back to your practice. Zbigniew Kowalski, patient communication expert from Poland will guide you through the most important factors that influence your patient’s loyalty the most.
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